ok77 Privacy Policy

1. Information We Collect

When you register for an account, place a bet, make a deposit or withdrawal, or otherwise interact with ok77, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued ID document for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city/district within Bangladesh).
• Financial information: bKash number, Nagad account, Rocket wallet, Upay details, or bank account details used for deposits and withdrawals. We do not store full card numbers.
• Technical information: IP address, device type, browser version, operating system, and session data collected automatically when you access our platform.
• Behavioral information: betting history, game activity, session duration, preferred payment methods, and bonus usage patterns on ok77.

All information collection is conducted in accordance with applicable data protection standards. You are under no obligation to provide personal information beyond what is required for account registration and regulatory compliance; however, failure to provide required information may prevent us from offering certain services.

2. How We Use Your Information

ok77 processes your personal data only for legitimate, clearly defined purposes. These include:

• Account management: creating and maintaining your player account, verifying your identity, and processing transactions including deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Service delivery: enabling you to place bets on cricket, baseball, and other sports, access live casino games, slots, crash games, and any other gaming features available on ok77.
• Regulatory compliance: fulfilling our obligations under applicable laws, including anti-money laundering (AML) checks, fraud prevention, and responsible gaming requirements.
• Customer support: responding to your queries, complaints, and account-related requests promptly and efficiently.
• Promotions and bonuses: notifying you about relevant offers, welcome bonuses, reload bonuses, free spins, and seasonal promotions (e.g., Eid, Pohela Boishakh, BPL) — only where you have opted in to receive marketing communications.
• Platform improvement: analyzing usage patterns, technical performance, and player feedback to improve the quality, speed, and reliability of the ok77 platform.

3. How We Share Your Information

ok77 does not sell, trade, or rent your personal information to any third party. We may share your data in limited and specific circumstances only:

• Service providers: trusted third-party companies that assist us in operating the platform, processing payments (e.g., bKash gateway integrations, Visa/Mastercard processors), providing fraud detection, or delivering technical infrastructure. These providers are contractually bound to handle your data securely and solely for the purposes we specify.
• Legal and regulatory authorities: if required by applicable law, court order, or governmental regulatory body — for example, in relation to AML compliance, fraud investigations, or tax reporting. In such cases we will disclose only the minimum information required.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of all or part of ok77's business assets, your personal data may be transferred as part of that transaction. You will be notified via the contact details on file before your data is subject to a different privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your data for their own purposes beyond what we authorise.

4. Payment Data & Platform Security

ok77 takes the security of your financial data with the utmost seriousness. All payment transactions — whether processed through bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are handled via encrypted connections. We do not store full payment card numbers or full mobile banking PIN codes on our servers. Sensitive payment credentials are processed directly by our payment gateway partners under their own security standards.

Our platform uses SSL encryption across all data transmissions, and access to player account data is restricted to authorised personnel only. We conduct regular internal security reviews to identify and address potential vulnerabilities. While no digital platform can guarantee absolute security, ok77 maintains industry-standard technical safeguards and operational controls to minimise risk to your personal information.

5. Cookies & Tracking Technologies

ok77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you across sessions and deliver a consistent, personalised experience. We use three categories of cookies:

• Essential cookies: strictly necessary for the core functionality of ok77, such as maintaining your login session, keeping your bet slip active, and processing secure financial transactions. These cookies cannot be disabled without affecting your ability to use the platform.
• Performance and analytics cookies: used to collect anonymised data about how players navigate and use ok77, including which games are most popular, page load speeds, and error reports. This information is used exclusively to improve the platform.
• Preference cookies: used to remember your settings and preferences such as language choice, preferred payment method, and display configuration, so that you do not have to re-enter them on every visit.

You may adjust your browser's cookie settings to refuse or delete cookies. Please note that disabling essential cookies may significantly impair your ability to use certain features of the ok77 platform. We do not use cookies to serve third-party advertising.

6. Your Rights & Choices

ok77 respects your rights over your personal data. As a registered player, you are entitled to exercise the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it without undue delay.
• Right of erasure: you may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal obligation for us to retain the data.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in specific situations, for example while you contest the accuracy of the data.
• Right to opt out of marketing: if you have previously consented to receive promotional communications from ok77, you may withdraw that consent at any time by contacting support or using any unsubscribe mechanism in our messages.

We will handle all requests promptly and in good faith. In some cases, legal or regulatory obligations may limit our ability to fully comply with a request — for example, we are required to retain certain transaction records for AML purposes. Where this is the case, we will explain the limitation clearly.

7. Data Retention

ok77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected — includingfor ongoing contractual obligations, customer support, and applicable legal retention periods. In general:

Active player accounts: we retain your data for the duration of your registered account and for a period of up to 5 years after account closure, in line with standard AML and financial compliance requirements. Transaction records may be retained for longer where required by law. If you request deletion of your account, we will remove or anonymise personal data that we are not legally required to retain, and we will confirm this to you in writing.

8. Third-Party Links & External Services

The ok77 platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own platforms and may have independent data practices. ok77 is not responsible for the privacy practices of third-party game studios or any external services referenced on our platform. We encourage you to review the privacy policies of any third-party providers whose services you use through ok77. Additionally, payment service providers such as bKash, Nagad, and Rocket have their own privacy frameworks, and your interactions with those services are governed by their respective policies.

9. Children's Privacy

ok77 is strictly an adult platform intended for players aged 21 and above only. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through account registration or any other means — we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has provided personal data to ok77, please contact us immediately at [email protected] so that we can investigate and act accordingly.

10. Changes to This Privacy Policy

ok77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the ok77 platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may contact us to request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ok77 handles your personal data, our dedicated support team is here to help. We treat all privacy enquiries with the highest priority and will respond within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email us at: [email protected]